Refund policy

Last Updated: May 5, 2026

At bramova.com, our primary goal is to ensure your complete satisfaction with your home decor purchases. If you are not entirely satisfied with your order, we are here to help. This policy applies to customers in the United States, United Kingdom, Canada, and Australia.

1. RETURN PERIOD

You have 14 days from the date of receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. RETURN PROCESS

To initiate a return, please contact our customer service team at contact@bramova.com.

If your return is accepted, we will provide you with the return address and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

3. RETURN SHIPPING COSTS

Please be advised that the customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. DAMAGED OR INCORRECT ITEMS

Please inspect your order upon reception and contact us immediately at contact@bramova.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right by providing a replacement or a refund. In such cases, you must provide photos of the damaged item and the shipping label as proof.

5. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. REFUNDS

We will notify you once we’ve received and inspected your return. If approved, you will be automatically refunded on your original payment method within 48 to 72 hours. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.